The world of outsourcing is in flux – in the space of less than a decade, service models have moved from seeking pure cost reduction via labor arbitrage to highly complex mosaics of domestic, offshore and automated delivery. What started with IT services and call centers has evolved to entrusting others with nearly all business services. Research has shown that transaction-based outsourcing is far less effective than “vested”, relationship-based value chains with third parties. And, to complicate matters, the next five years will be marked by the disappearance of more knowledge workers through process automation, analytics and cognitive computing.
RB&A is uniquely positioned to help both buyers and providers find their way through this chaos. RB&A can add greater value at every stage of the outsourcing life-cycle:
- Global sourcing strategies
- Assessment and mitigation of outsourcing risk for mergers, acquisitions and divestitures
- Contract Initiation
- Transition and Transformation management
- "Get to Green" leadership for troubled transitions and projects
- Process re-design and re-engineering
- Global risk and compliance frameworks, to identify and mitigate data privacy, security, export, workforce management, immigration and other risks from global service delivery
- Design and implementation of effective Program Offices for outsourcing oversight
- Harmonized service delivery models
- Strategies to mitigate multi-vendor and multi-location service fragmentation and duplication
